Youthline Helpline Counsellor

Youthline offers a free Helpline counselling services, youth mentoring, programmes in schools and communities to help people grow and develop.

As a volunteer Youthline Counsellor, you will be supporting young people by phone, text and web-chat for a three hour shift, three times per month (minimum).

This is a fantastic opportunity for supporting young people, and fabulous for your own personal and professional development.
Full training and ongoing support is provided.*

Youthline Timaru is supported by Youthline Central South Island.



Must have good listening and engagement skills with young people.
Able to act professionally
Can show warmth, empathy, unconditional positive regard and a non-judgmental attitude.
Be able to refrain from giving your own opinions or suggestions.
Have some life experience.
Cares about NZ Rangatahi

If you're already trained as a counsellor then you can miss our training. You will still be required to go through our mentoring process until you feel comfortable to manage a shift yourself.

Be able to attend a training weekend in Christchurch in 2023 (we'll pay your petrol, and provide accommodation),

2023 Training Outline & Dates

Online training opens July 28th
Observation shift. Online. Tuesday August 1st. 6:30 to 9:30
Noho Wānanga: 12th & 13th August (Must attend this weekend overnight training)
Online Training for the Content. Approximately 3.5 hours a week (but varies)

Six evening practice sessions (6:30 to 9pm):
For Ōtautahi Volunteers: In-person on Wednesdays - 16th Aug, 23rd Aug, 30th Aug, 6th Sep, 13th Sep, 20th Sep.

For Wairau, Nelson-Tasman, Timaru and West Coast Volunteers: Online video session on Tuesdays - 15th Aug, 22nd Aug, 29th Aug, 5th Sep, 12th Sep, 19th Sep.

A Police background check is required for this role.

Time commitment:

This is a significant commitment; one 3 hour shift, three times per month.

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1199

Apply for this role:

Address: *

Demographic information:
Used anonymously for statistics to demonstrate our impact to funders.
Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.

Back to all roles