We are seeking dedicated and empathetic volunteers to join our team as Bureau Interviewers. In this role, you will be the first point of contact for clients seeking help on a wide range of issues and enquiries.
Clients can contact the CAB in a range of ways including phone, in person, and email.
A Bureau Interviewer's role is to:
Listen to the client’s story.
Ask questions to sort out the key facts and learn what the client would like to happen.
Research the client’s issue or concern using the CAB database as the first port of call.
Discuss the options and share resources on the subject as appropriate.
Record an overview of the interview in a supplied format
The ideal Bureau Interviewer is able to:
Welcome a client, and listen to their concerns or enquiries. Use basic computer skills to research the subject, and type a record of the interaction. The ability to use a few tabs and copy & paste is helpful - some training can be provided in this if required.
Volunteers work in pairs, to share skill sets and ideas.
Reasonable conversational english is required, additional languages would be a bonus.
Induction training is provided, followed by being assisgned a mentor, and ongoing learning opportunities.
A Ministry of Justice background check is required for this role.
Rostered duty of 3 hours per week, this can be flexible to suit eg to work around school holidays etc.
Getting started:
The first step is to express your interest by filling out the form below.
We will then put you in touch directly with the organisation for more information on the role and how to proceed.
Information & Advice