Bureau Interviewer

Location:
Timaru
Organisation:
Citizens Advice Bureau South Canterbury
Category:
Information & Advice
Hours:
Working Hours

A Bureau interviewer responds to queries. Clients can come to the CAB with an enquiry about anything. Some of the most frequent areas of enquiry include: rental housing, employment issues, consumer law and immigration.

Clients can contact the CAB in a range of ways including phone, in person, email, facebook, via the CAB website, and live chat. A Bureau Interviewer's job is to:

  1. Listen to the client’s story.
  2. Ask questions to sort out the key facts and learn what the client would like to happen.
  3. Research the client’s issue or concern using the CAB website as the first port of call.
  4. Based on the research Identify information and options available for the client to take the next step in resolving their own problem.
  5. Discuss the options and possible consequences of taking these with the client.
  6. Assist the client with phone calls, letter writing, form filling and other advocacy if appropriate.
  7. Invite the client to provide demographic data.
  8. Record the enquiry electronically on the CAB interview form.

The role requires the Bureau Interviewer to actively participate in the programme of learning and development provided so the volunteer has the skills and knowledge to be effective in their role.

Requirements:

The ideal Bureau Interviewer is able to:
• Relate well with a diverse range of people
• Listen effectively and demonstrate good oral and written communication skills
• Maintain confidentiality
• Be respectful of others
• Be non-judgmental
• Work as part of a team
• Demonstrate confidence and competence using a computer to research and record information
• Work within CAB aims, values, principles and policies
• Learn about and participate in the CAB’s commitment to effectiveness for Māori (Mauri Manaia)
• Give and receive feedback effectively, accept guidance and assistance
• Conduct client interviews consistent with CAB processes and policies.
Basic ability to use a computer is required - training will be available as required.

A Ministry of Justice background check is required for this role.

Time commitment:

rostered duty of 3 hours each, but flexible

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1180

Apply for this role:

Address: *

Demographic information:
Used anonymously for statistics to demonstrate our impact to funders.
Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.

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